Refund Policy
Last Updated:
· Applies to all FoundHint licence purchases.
If FoundHint is not right for your site, ask for your money back within 30 days of purchase and we will refund it. No form to fill in, no screenshots to send.
30 days
From the date of purchase
Full amount
Refunded to the original payment method
5–10 days
Typical time for your bank to show it
1. What is covered
First-time licence purchases of any plan — Single Site, Multi-Site or Agency — are covered by the 30-day guarantee. You do not need to give a reason, though telling us what went wrong helps us fix it.
2. How to request a refund
- Email support@foundhint.com from the address on the order.
- Include your order number or licence key.
- We reply to every request and process approved refunds the same week.
Once a refund is issued, the licence key is deactivated and updates and hosted features stop. You are free to keep or remove the plugin files, but the licence no longer applies.
3. What is not covered
- Requests made more than 30 days after purchase.
- Renewal payments, where you had a full term’s use and a reminder before the charge.
- Rankings that did not improve. No plugin can guarantee search results, and we say so before you buy.
- Licences terminated for breach of the Terms and Conditions, including publishing false business information.
- Repeat purchases after a previous refund of the same product.
4. Renewals and cancellation
You can turn off automatic renewal in your account at any time, and we email a reminder before each renewal date. If a renewal charges you by mistake — you cancelled and it billed anyway — write to us and we will refund it in full regardless of the 30-day window.
5. Before you ask for a refund
Most refund requests we see are a setup problem we can solve in one reply — a theme conflict, a schema duplicate from another SEO plugin, or a location page that needs one setting changed. Email support first. If we cannot fix it, we will process the refund ourselves and save you the second email.
6. Chargebacks
Please contact us before raising a chargeback with your bank. Chargebacks cost us the disputed amount plus a fee and take months to resolve; an email takes a day. Accounts with an open chargeback may be suspended until it is settled.
7. Statutory rights
This policy is in addition to any rights you have under consumer law in your country, including EU and UK rules on digital purchases. Nothing here removes them.